Answer Arizona Telemessaging Team

Management

Our experienced management team is responsible for ensuring that our associates have the support and leadership necessary to foster a positive working environment. This is reflected in the service we provide to our clients. The management team is constantly reviewing operating procedures to improve our performance. We pride ourselves on being responsive to our customers changing needs.

Associates

We are very proud of the members on our Answer Arizona Telemessaging team. Each member, before joining our team of professional telephone assistants, is required to pass several comprehensive tests to determine their competency in the basic skills required of the position.

Once a member of our team, a comprehensive training program is initiated. As the new team member gains experience and skill, they are elevated to higher levels of responsibility. Only when a team member has achieved level 5 status are they eligible to begin training for message dispatch and review.

Answer Arizona Telemessaging has a continuing commitment to provide the highest quality service.

Team members are continually monitored and tested in the following categories to ensure a high level of performance.

• Call conduct and phone etiquette
• Customer service skills
• Message dispatch and review
• Problem solving

We have built a bi-lingual team, Spanish and English, that we believe is the best in Arizona.